One of the most frequent questions we get from our customers here at the Enterprise Service Desk is how to view our paychecks in iPeople. For a lot of people, simply clicking on the paycheck date doesn’t do anything and the same can be said for other ISU websites when their browser tries to open a new window. In these cases, your pop-up blocker may be to blame. Here is how to disable your pop-up blocker in common browsers:
Firefox:
Make sure you are in the browser. Right click your mouse anywhere on the page and choose View Page Info -> Permissions and select “Allow” next to “Open Pop-up Windows”.
Safari:
Click on the Safari menu in the top left corner of your screen and you will see the “Block Pop-up Windows” option. Click on this to disable it.
Internet Explorer 8:
Click on the Tools drop-down option towards the top right hand corner of your browser. Hover the option “Pop-Up Blocker” and select “Turn Off Pop-Up Blocker”.
Internet Explorer 9:
Click on the gray gear icon towards the top right hand corner of your browser. From here, click on Internet Options. Switch to the Privacy Tab. Under the heading Pop-Up Blocker, ensure that the “Turn on Pop-Up Blocker” option is unchecked.
Google Chrome:
Click the wrench icon on the browser toolbar. Select Options (Preferences on Mac and Linux; Settings on a Chromebook). Click the Under the Hood tab. From here, click Content settings in the “Privacy” section and in the “Pop-ups” section, select “Allow all sites to show pop-ups.” You can customize permissions for specific websites by clicking “Manage Exceptions”.
Please feel free to contact us anytime at 438-3308 for further assistance!
They’re a few reasons why updating your smartphone devices regularly is important. Updates renew security features as well as provide bug fixes. You should check for a new version of software about every 1-2 months. Below are commonly used devices as well as update information:
IPad/IPhone: To upgrade your iPhone, iPad, or iPod touch, connect it to your computer and follow the onscreen instructions in iTunes. The software update is free. Some older models of the iPhone and iPod touch do not support iOS 4.3, therefore we recommend not using calendar synchronization for older models. Detailed instructions on updating your iPhone, iPad, and iPod touch can be found at http://support.apple.com/kb/HT1414
Droid: Motorola provides software updates. The below link has all of the information needed for different various model updates:
http://www.motorola.com/Support/US-EN/Consumer-Support/Mobile-Phones/Motorola+DROID+X
Blackberry Devices: To update your blackberry device, make sure to first back up your data. You can update the software over the web or through your service provider. Simply run the setup wizard and reinstall or add your applications. These instructions and more detailed information can be found at
http://us.blackberry.com/support/software/osupdate.jsp
Also, when updating be sure to use “official” updates offered by the company that creates your device. Unofficial updates can contain extra steps and pose for problems. If you need assistance with any of these processes, please contact the ESS Helpdesk at 8-1818 and we can walk you through the process.
Thanks to the Enterprise Systems Support team and University Marketing and Communications, a fully functional and easy to use solution is now available when one wants to transfer large files from one source to another both on and off campus. This newly redeveloped service is now available for faculty, staff and students to help reduce the stress of sending large or multiple documents, while allowing messages to be attached and security risks at bay. “Send to” is a redesign and redevelopment of the previously used tool “File Drop box,” which has received an upgrade in both appearance and usage.
This program was ultimately created out of a need to keep people from sending large files through email. The issue many people face, especially when wanting to share files and documents of a larger content, is that email only allows a size limit of 20 MG per message, compared to the massive 10 GB available for the “Send to” device. Not only will this keep the email servers from holding too much information, but with “Send to” this information is eventually discarded to keep this issue from filling up its own servers.
When using Send to, on-campus users have the ability to not only send files to other on- campus users, which is anyone in connection to the University, but these users can also make files available for an off-campus user. For off-campus users, they can also use the Send to service, but only if its recipient is on-campus.
When creating a drop off, there are two different options. Each file can be attached individually on the page, or one can archive and compress the files as a single package on the drop off page. When deciding to create a drop off, users must enter identifying information, which can include your name, organization and email address as well as information about the recipient, including name and email address, and then choose the files to be uploaded to the Drop off. This will send an email to recipient to let them know a drop off has been made, which includes a pass code link to access the drop off.
Making a pick up is a quite simple task as well. Users can pick up files that have been dropped off in two different ways. They can use the claim ID and pass code that was provided in the email message. If they are an inside user, if they are logged in to the system, a list of all drop offs waiting for the individual will be listed.
This service is able to keep the system free of old content, as recipients have 21 days to pick-up a file, and each evening, drop-offs past 21 days are removed from the system. The Send to program is a great way for faculty to work with one another as well as students consulting with faculty and vice versa for large final projects or different assignments that could find problems through the conventional form of email. With a great improvement from its original form, send to will be a great go-to for campus students, faculty and staff. As the site has been designed to be more aesthetically pleasing as well, it should be able to catch the eye of both inside and outside users, and help make sending large files and documents an easy task.
The new Enterprise Service Desk is your resource for iPeople support. Whether you have questions regarding access, navigation or simply filling out your timesheet, you can get the help you need by calling 438-3308 and speaking with one of our representatives. You can log onto ipeople.illinoisstate.edu for information, news, updates and training links.
Here in Julian Hall, we house a few different service desks among many at Illinois State. They are each designed separately to handle your specific needs. To understand which will be able to better assist you; here are breakdowns of IT service desks in Julian Hall:
The Enterprise Service Desk (ESD) – Is a part of Enterprise Systems Support. This desk is intended to support the Enterprise applications; iPeople, SharePoint, Mainframe, and Budget Wizzard (BMRS). As of July 1st, the ESD began assisting employees with questions concerning the iPeople payroll and human resources modules as well as the new Budget Management and Reporting System (BMRS). All of these systems are used by employees in departments across the University including those who have traditionally received desktop support from ESS.
Contact at: 438-3308. Location: Julian Hall, Room 150A
Hours: Monday-Friday, 24 hours
Saturday, 8AM-4PM and Sunday Noon-8PM
Enterprise Systems Support Helpdesk- Is also a part of Enterprise Systems Support. The purpose of this desktop support service desk remains the same: assistance with diagnosing, troubleshooting and resolving IT-related issues. It supports staff and student workers in Collegiate Athletics, and the University Advancement and Finance and Planning Divisions. Here we offer a checkout program allowing a wide variety of devices to be loaned to customers for up a three week period. Our highly skilled and professional student technicians also help with a wide variety of IT services. Please search through our online Services Catalog for more information.
Contact at: 438-1818/ Location: ESS Support Helpdesk consists of two locations: our phone number being based out of JH 150A and our technician team being located in JH205.
Hours: Monday- Friday 7AM-8PM
University Computer Helpdesk- Is not a part of Enterprise Systems Support. This is a separate helpdesk here in JH designed to provide students, as well as faculty help with personally and university-owned devices.
Contact at: 438-4357/ Location: Julian Hall, Room 115
Phone Support 7 days a week- 7:30AM-Midnight
Hours: Monday-Friday, 8AM-6PM
Saturday- Sunday, 12PM-3PM
For those who may not be familiar with our checkout program here at ESS, we have a wide variety of devices we lend out to customers, up to a three week period. These devices include laptops, projectors, digital cameras, wireless internet cards, IPads and more. We recently have added the Verizon Mobile Hotspot Device to our list.
This device allows you to connect up to five Wi-Fi enabled mobile devices at once. It’s compatible with netbooks, notebooks, tablets, cameras, gaming systems and MP3/media players. Simply power it on for connectivity anywhere. Faster downloads and uploads are another added feature. If you’re interested about using our checkout system or have any questions, please call 438-1818.
A few important steps to make sure your computer is kept secure and up to date: Lock your screen (Windows + L) before stepping away from your computer. This ensures that no one can access any of your data while you’re away temporarily. Also, keep in mind that your system can be negatively affected by an extended log-in period. Built up files and data can slow your computer down. This can be fixed by simply re-starting the system. If you will be away from your computer for an extended period of time, shut down your desktop completely. This keeps your computer refreshed by allowing updates to be downloaded once you return. For faculty/staff, make sure to log off Monday-Friday. Complete shut down of computers during weekends can begin once vPro technlogy is enabled. This will allow for remote power on. Any questions? Let us know!
Here are some steps on uploading/sharing documents summarized from tutorials found on mcnmedia.illinoisstate.edu!
1. After opening Sharepoint, select your area under “Links.” The Home page should appear.
2. Select the Shared Documents link on the left hand side of your page. The Shared Documents page should pop up.
3. Hit Upload and then Upload Document. This page will appear and on the right hand side of your screen. Make sure to deselect the ‘Overwrite existing files’ check box. This prevents your file from replacing existing files with the same name. Browse to find your file.
4. Your document should appear in the Shared Documents. You can upload multiple documents by clicking that option under the “Upload” tab.
5. Find the location of your documents and select as many as you’d like by checking the boxes next to your files. Hit OK once to confirm.
Remember Sharepoint is a great way to allow multiple people to work and review projects. It can allow for editing as well. For more information on Sharepoint, check out the following TechNews article:
http://technews.illinoisstate.edu/news/Illinois+State+upgrades+to+SharePoint+2010
Enterprise Systems Support will be hosting open sessions with vendors this month. These will be held on four different dates, all taking place from 1:00p.m.– 3:00p.m. All meetings will be held in 116 Alumni Center. Feedback will be requested and light refreshments will also be provided. The current dates are scheduled as follows:
Monday, August 15: ATOS
Tuesday, August 23: Mainline
Friday, August 26: Alicomp
Monday, August 29: Sirius
The color queue is controlled by your supervisor. If you feel it is necessary to utilize a color queue, please speak with your direct supervisor.
